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Business Communication platform

Voice Business Platform

Uses the operator’s core network to deliver call centre and IVR as a service, basic CRM, voice broadcast, voice rooms and voice OTP for small and medium enterprises.

Capabilities

A complete voice toolkit for SMEs

IVR and call centre as a service

IVR self-service that routes calls to agents on regular mobile phones, using traditional calls for reliability.

Voice broadcast

Outbound campaigns with static messages or dynamic interactions, such as surveys or transfer to a live agent.

Voice OTP

An API that delivers one-time passwords by dial-out or by missed call from a dedicated number.

Voice rooms

Meeting rooms that survive call drops, also used for announcements, music and phone-based lessons.

Basic CRM

Store customer details, group customers and open categorised tickets when they call.

Agent dashboard

Agents track their KPIs, set their status and manage their assigned tickets.

Integration & specs

Runs on the operator’s core network

Because calls run over the operator’s own network, enterprises get carrier-grade voice quality with no VoIP apps or extra hardware.

NetworkOperator core network VoIP MSC/MGW ports
AudienceSmall and medium enterprises
ServicesCCaaS, IVR, CRM, broadcast, voice rooms and voice OTP
DeploymentOn-premise in your data centre, or in your private cloud
Voice Business Platform is trusted by
Vodafone

Related platforms

Business MessagingSMS and WhatsApp campaigns for enterprises.INJAZService delivery platform with a visual web IDE.Proactive CenterContact-centre and IT process automation.

Let’s discuss your requirements

Our solutions team will arrange a tailored demonstration of the platforms relevant to your business.

Request a demo info@edafa.com