Service Creation & Automation platform
Proactive Center
Automates first-call resolution for contact centres in complex, process-driven organisations, and automates IT processes and scheduled jobs.
Capabilities
Automate the processes behind every call
Drag and drop
Build workflows quickly and run them as a form, an API or in batch mode.
Active Directory integration
Authentication by individual user or by distribution list.
Flow cloning
Duplicate existing flows to reuse proven processes.
Sub-flows
Break complex procedures into manageable, reusable components.
Scheduled execution
Run flows on a schedule, like a cron job, during quiet periods or at set times.
Diverse integrations
Connect through databases, HTTP, File IO and SSH.
Integration & specs
Fits into your existing IT
Proactive Center works with the systems your agents already use, so automation rolls out without replacing your contact-centre stack.
Run modesForms, APIs and batch
IntegrationsDatabase, HTTP, File IO, SSH
Access controlActive Directory, by user or distribution list
SchedulingCron-style scheduled execution
DeploymentOn-premise in your data centre, or in your private cloud
Proactive Center is trusted by
Let’s discuss your requirements
Our solutions team will arrange a tailored demonstration of the platforms relevant to your business.