Proactive Call Center
Proactive Center is an ideal solution for call centers aiming to automate the first-call resolution in complex process-oriented organizations. It also serves as a solution for automating IT processes or cron jobs.
Drag and Drop
Efficiently create workflows with rapid development using a Drag and Drop technique. These workflows can then be converted into a Form, an API for calling, or a batch mode for executing the flow in batches.
Active Directory Integration
The system is integrated with Active Directory for authentication, providing access not only based on individual users but also supporting access through Distribution Lists (DL).
Flow Cloning
The system allows for the duplication of flows, making it convenient to replicate and reuse existing processes.
Sub-Flows
Sub-flows enable the modular organization of processes within larger workflows. By incorporating sub-flows, users can break down complex procedures into manageable components
Scheduling Execution
The system supports scheduling the execution of flows, effectively serving as a cron job and a process executor. This functionality enables users to optimize resource utilization during low-traffic periods or at specific predetermined times.
Diversified Integration Interfaces
The system facilitates diverse integration interfaces, including Database, HTTP, File IO, and SSH, providing versatile connectivity options.
About Us
Edafa is a software house based in Cairo, Egypt. Since Inception it has been known for its cutting edge solutions in Fintech, Telecom VAS, Automation and Cloud Business Communication sectors.
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Our Contacts
2 Street 277 off 263,
Maadi, Cairo, Egypt.
(+20) 2517 4788
(+20) 2517 4808